Support & FAQs
Photo Slideshow Maker FAQs - Ordering
Questions
- How can I get the program and license key after ordering?
- I have not received any thing yet since I ordered the program hours ago. Why?
- How can I look up my order status?
- Can you amend my order record since my email address has changed?
Answers
How can I get the program and license key after ordering?
Once you successfully place an order for Photo Slideshow Maker, you are supposed to receive an confirmation email with the license key for registering the program.
You can download the Photo Slideshow Maker program from our website.
I have not received any thing yet since I ordered the program hours ago. Why?
You can download the Photo Slideshow Maker program from our website.
If you place the order with PayPro e-commerce platform, it may take several minutes to several hours to have the confirmation email with the license key delivered to your inbox.
If you place the order with PayPal, it may take one day or longer time to have the confirmation email delivered. Please be patient.
Another possibility is the automatic conformation email was blocked as spam. In this case, please go to our License Key Auto Retrieval Service to get the license, or contact us with your order information to request the license key.
How can I look up my order status?
We partner with Digital River and PayPal to provide safe and secure online purchase for our customers.
We does not process your credit card information or store your order details. We only keep a record of your name, email address, the program you buy, and the license key to the program.
You can look up your order status at any time from the e-commerce service provider you use.
- PayPal: http://www.paypal.com
- Regnow: https://www.regnow.com/cs/orderStatus
Can you amend my order record since my email address has changed?
If you change your email and need a copy of your license sent to the new address, please contact us.