Support & FAQs
- Support Services
- License Key Auto Retrieval
- FAQs
- Top 10 FAQs
- Ordering
- License & Registration
- Installation & Upgrade
- Creating Flash Slideshow
- Adding Photos
- Adding Videos
- Adding Music
- Using Effects & Templates
- Publishing Flash Slideshow
- Burning Gift CD/DVD
- Backup CD Service
- Testimonials from users
- How-To's
- Contact us
Frequently Asked Questions
Top 10 Questions
- How to embed Flash slideshow to website?
- I can't click through the links added to the Flash. What should I do?
- How can I get the program and license code after ordering?
- The registration code is invalid. What should I do?
- The SWF file cannot playback (load fail). Why?
- The flash slideshow "Load fail" after uploading to website. How to fix it?
- How to publish flash slideshow to MySpace?
- How to publish flash slideshow to Blogger?
- Does the backup CD come with registration key?
- Will the gift CD/DVD play on TV?
Ordering
- How can I get the program and license key after ordering?
- I have not received any thing yet since I ordered the program hours ago. Why?
- How can I look up my order status?
- Can you amend my order record since my email address has changed?
Backup CD Services
- What's backup CD?
- Does the backup CD come with registration key?
- How to get the backup CD?
- How long would it take for the delivery of the backup CD?
License & Registration
- How to register the program?
- The registration code is invalid. What should I do?
- What if I lost the program and license key?
- What's the difference between the free trial version and the registered version?
- I have registered Photo Flash Maker, why is the credit message still at the end of the slideshow?
Installation & Upgrade
- Is there a Mac version of the Photo Flash Maker?
- Is Photo Flash Maker compatible with Vista?
- How to download the full version of Photo Flash Maker?
- Cannot install Photo Flash Maker. Why?
- How to update Photo Flash Maker to the latest version? Is it free?
- Do I have to update the program every time there is a new version?
Creating Flash Slideshow Project
Adding photos
- What types of image formats are supported?
- How many photos can be added to one slideshow?
- How to change the URL on the photos?
- Is there any way to merge a flash slideshow (in swf format) and a clip of video together?
- How to change the font, font size and font color of the image description?
Adding videos
- Which kind of video format is supported?
- How to add other video formats besides FLV?
- How many videos can be added to one slideshow?
- How to change the URL on the videos?
- Why can't the video display in the slideshow?
Adding music
Using effects & templates
- How to disable transition effects?
- What are the differences between the Basic templates and the Advanced templates?
- The SWF file cannot playback (load fail). Why?
- How to remove the credits with your products name on it at the end of the flash slideshow?
Publishing Flash Slideshow
- What can Photo Flash Maker do to help me build a website?
- How to publish flash slideshow to website?
- Why would the flash slideshow "Load fail" after uploaded to website. How to fix it?
- How to build an XML-driven photo flash gallery with Photo Flash Maker?
- How to publish flash slideshow to MySpace?
- How to publish flash slideshow to Blogger?
- I can't click through the links added to the Flash. What should I do?